This Complaints Handling course is suitable for any member of a team aiming to understand how to properly handle complaints in financial services sector.

In particular, this course will prepare you to:

• Recognise complaints and the importance of dealing with them appropriately.


• Understand how your organisation may receive complaints.


• Know the procedure for handling complaints.


• Follow the rules and etiquette for handling complaints.


• Understand the role of the Financial Ombudsman Service (FOS).