One of the ways in which regulators assess their performance is by measuring whether consumers get the products and services they need and want from firms they can trust.  Principle 6 (of the Principles for Business) and the subsequent 6 Treating Customers Fairly Outcomes explicitly call out the obligation to pay due regard to our customer’s needs and for products and services to perform as reasonably expected.

Course Overview

• The regulatory position


• Key Concepts


• Impact on Firms


• Governance and Strategy


• Building an effective and compliant operational resilience program


• Holistic management considerations

Learning Outcome
To understand the regulatory drivers and priorities; to consider the factors you should promote to build and embed an inclusive operational resilience framework; to recognise common risks and disruptors tom operational stability and to consider appropriate governance models.